Broadband Support & FAQs | Direct Connect Wales

Get help with your Direct Connect Wales broadband. Browse FAQs, troubleshooting guides and outage updates, or contact our support team, Monday to Friday, 9am–5pm.

Direct Connect Wales is a Welsh-owned internet service provider offering full fibre broadband up to 1 Gbps for homes and businesses across Wales, with no mid-contract price rises and 24/7 Wales-based support. Call 0333 996 4801 or email support@directconnectwales.co.uk.